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Returns and Warranty
Online Purchase Returns
- If you purchased your Puresky directly from us
(https://pureskytech.com/) you can return Puresky within 90 days of receiving your purchase with proof of purchase. - If you are entitled to a return, we will cover the return shipping* and refund your purchase price. A credit will automatically be applied to your original method of payment. Please note that these refunds can take 5-10 days to appear.
- If 90 days or more have passed since you received the unit, we cannot offer you a refund or return. You are still eligible to be covered by the 1 year limited warranty/happiness guarantee which covers warranty replacement, but does not qualify for a refund.
*Please note returns of more than one Puresky unit are subject to a $100
restock fee.
Retail/Stockist Returns
If you purchase Puresky from a retail store/Tiktok Shop/Amazon Shop, you are subject to that store's return policy and can not be processed through our online return portal.
Troubleshooting
Sometimes, things don’t work out, but sometimes we
just need a little help!
- If your Puresky output is too wet for example,
consider speaking to one of our Customer Service Representatives for a solution
(we have them!). - If you have any issues with the machine itself, we
provide maintenance and replacement due to wear and tear (including replacement
parts!).
Submit a Return
- Submit your claim
Submit a return claim to info@pureskytech.com. - Pack your item(s)
Securely package up your item(s). Please ensure that you get proof of postage in case you need to contact us about your return. - Send your package
Once you submit your claim, you’ll be given a Shipping Label to print or present at your chosen drop off point. - Receive your refund
Once your package has been received and reviewed at our return location, we will refund you to your original method of payment. Please note that these refunds can take up to 5-10 business days to process.
Warranty
We stand by our products and provide a free one-year
warranty on all Puresky hardware. Active subscribers get unlimited warranty
coverage.
We repair or replace your Puresky for up to one year from the purchase date as you are in compliance with our warranty terms
and conditions.
- Repair:Should a small issue arise we send out replacement parts to make sure you can have your Puresky
running as soon as possible! - Replace: In the rare occasion that a Puresky needs a full replacement we'll send you a replacement Puresky.